UniFi Access Application 4.3.3 includes the following bugfixes.

Improvements

• Improved bulk user import stability and performance.
• Improved NFC card details in exported system logs.

Bugfixes

• Fixed an issue that could cause Touch Pass backup and restore to fail.
• Fixed an issue where G6 Pro Entry could incorrectly report an error during pairing or unpairing.
• Fixed an issue that could cause NFC cards to be unexpectedly unassigned from users.
• Fixed an issue where Door Attendants could not lock doors during scheduled unlock periods.
• Fixed an issue where predefined holiday dates were displayed incorrectly.

UniFi Access Application 4.2.29 includes the following improvements.

Improvements

• Improved the overall performance.

Bugfixes

• Fixed the security issues mentioned in Security Advisory Bulletin 066.

UniFi Access Application 4.2.28 includes the following bugfixes.

Bugfixes

• Fixed an issue where NFC cards were unexpectedly unassigned from users.

UniFi Access Application 4.2.27 includes the following improvements.

Improvements

• Added support for Double Badge to Override Unlock Period, allowing people to end or resume a scheduled unlock by authenticating twice. Requirements:
• UA Hub/UA Hub Door 4.12.19.0 or later
• EAH-8 5.10.25.0 or later
• UA Hub Gate 2.5.25.0 or later
• UA Hub Door Mini 1.5.14.0 or later
• UA Ultra 1.9.10.0 or later
• UA Hub Elevator 4.12.19.0 or later
• UA Retrofit Hub 2 1.7.11.0 or later
• Supports exporting all system logs in a single action.
• Supports Touch Pass in Brazil.
• Allows adding NFC card aliases during CSV import.
• Supports suspending and resuming expired Touch Passes.
• Improved overall performance.
• Improved face photo upload reliability for G6 Entry Pro and G6 Entry.

Bugfixes

• Fixed an issue where the Access application restarted repeatedly.
• Fixed an issue where credentials could be lost during backup and restore.
• Fixed an issue where Touch Pass did not work after migrating from UNVR Pro to ENVR.
• Fixed an issue where the Touch Pass option might not appear in Access Reader settings.
• Fixed an issue where License Plate Unlock could be enabled on unsupported Access Control Hubs via the Access mobile app.
• Fixed an issue where visitor door unlock events did not trigger configured alarms in Alarm Manager.
• Fixed an issue where Retrofit Reader updates could fail in multi-subnet environments.
• Fixed an issue where searching NFC cards by UID did not work.
• Fixed incorrect NFC UID hex value conversion during card import for Wiegand readers.
• Fixed an issue where the user count displayed incorrectly on the Dashboard.
• Fixed an issue where backup restore could fail.
• Fixed layout issues in half-size browser windows.
• [UID Enterprise] Fixed an issue where door unlock using an NFC card could fail after migrating to UID Enterprise.
• [UID Enterprise] Fixed an issue where the UA Pocket icon displayed incorrectly.

UniFi Access Application 4.2.16 includes the following bugfixes.

Improvements

• Smart Door Access can now be enabled in Settings > Identity even without a reader installed.
• Supports more granular control over door unlock duration in Alarm Manager.
• Supports more options for ending active doorbell calls in Settings > General > Doorbell.
• Supports screen brightness settings for readers in Interface Designer.
• Supports configuring a SIP account in Interface Designer > Template.
• Supports adding or hiding a reader's live view screen from the Intercom Viewer in Devices > Intercom Viewer > Overview.
• Live view can still be accessed when answering doorbell calls.
• Requires Intercom Viewer 1.5.30 or later.
• Supports displaying NFC card IDs in the System Log.
• Supports paying upcoming Touch Pass bills in advance.
• Added 7-day and 14-day retention period options in Settings > General > Data Retention > Custom > Retention Period.
• Improved overall user experience and performance.

Bugfixes

• Fixed an issue that could cause the Access application to fail to start.
• Fixed an issue where renaming an NFC card also changed the card name in past logs.
• Fixed an issue where PINs were not properly imported when users were imported via CSV.
• Fixed an issue where the API could not search logs older than three months.
• Fixed an issue where some doors could not be unlocked after restoring Access from a backup.
• Fixed an issue where ghost locations could appear on the Dashboard after restoring Access from a backup.
• Fixed an issue where restoring a backup from Access 4.2.6 on UOS 5.1.2 to UOS 5.1.3 could cause user credentials to be missing.
• Fixed an issue where doors could not be unlocked through a paired Protect camera's live view on Intercom Viewer.
• Fixed an issue where UA Reader Pro might not appear in the Protect application.
• Fixed an issue where door unlock push notifications were missing Remote Unlock information when configured in Alarm Manager.
• Fixed an issue where console name changes were not reflected in system logs exported as a CSV file.
• Fixed an issue where predefined access schedules could not be accessed.
• Fixed an issue where the mapping between readers and doors may be altered after updating EAH-8.
• Fixed a potential issue that could cause abnormally high CPU usage.
• Fixed an issue where the status light toggle for Retrofit Reader was displayed incorrectly in the user interface (shown as off when actually enabled).
• [UID Enterprise] Fixed an issue where access policies could not be created.

UniFi Access Application 4.1.40 includes the following bugfixes.

Bugfixes

• Fixed an issue where the Access application might failed to load when using UID Enterprise.

UniFi Access Application 4.1.35 includes the following improvements and bugfixes.

Improvements

• Improved Touch Pass expiration reminders.
• Improved face recognition credential generation by deferring creation during high UniFi Console load to prevent performance related issues.
• Improved performance and stability for CSV-based user and data imports.
• Improved the Interface Designer user experience.
• Improved the browser notification permission flow for a smoother user experience.
• Improved Alarm Manager notifications in the Access mobile app and via email.
• Allow a custom access policy to be set as the default policy.
• Allow non-admin users to remotely unlock Retrofit Hub doors via the UniFi Endpoint mobile app.
• Separated exit request unlock into a standalone item in Alarm Manager for clearer management and control.
• Added "Entry" and "Exit" filter options in System Log.

Bugfixes

• Fixed a potential issue that could cause failures when restoring from a backup file.
• Fixed an issue where the Touch Pass option might be unavailable after downgrading from UID Enterprise or Fabric.
• Fixed an issue where door unlock videos could be unexpectedly deleted when disk space was low.
• Fixed an issue where the License Plate Unlock option was incorrectly displayed in Interface Designer > Template for Intercom and Reader Pro.
• Fixed an issue where Face Unlock settings were automatically enabled after updating Intercom and Reader Pro.
• Fixed an intermittent issue where a manual firmware downgrade could fail.
• Fixed an issue where UA Ultra could not pair with a camera.
• Fixed an issue where Access enablement could be slow in some cases.
• Fixed an issue where Alarm Manager webhooks were not triggering correctly.
• Fixed an issue where door unlock could fail after EAH-8 was adopted.
• Fixed an issue where the G6 Entry doorbell call did not trigger the API webhook event.
• Fixed a display issue affecting Retrofit Hub versions 1.4.7.0 and earlier.
• [UID Enterprise] Fixed an issue where newly added NFC cards were not assigned to users and later did not appear in Access, while still displayed in UID Enterprise Manager.
• [UID Enterprise] Fixed an issue where newly created visitors in the UID Enterprise Manager were sometimes not synced to the UniFi Console, preventing them from unlocking doors.

UniFi Access Application 4.1.15 includes the following improvements and bugfixes.

Improvements

• Supports importing NFC cards from a CSV file.
• Allow non-admin users to remotely unlock doors using their Identity Endpoint mobile app. Requirements:
• Latest versions of the Identity Endpoint mobile app and Access Control Hub.
• The "Remote Unlock via Identity Endpoint App" option is enabled in Access application > Settings.
• Enhanced the Terminal Manager user experience.
• Added total PoE power usage display for EAH-8, UA-Hub-Door, UA-Hub-Door-Mini, UA-Hub-Gate, and UA-Hub-Elevator. Requirements:
• UA-Hub-Door 4.10.5.0 or later (UA-Hub does not support this feature )
• EAH-8 5.7.17.13 or later
• UA-Hub-Door-Mini 1.3.4.0 or later
• UA-Hub-Elevator 4.10.5.0 or later
• UA-Hub-Gate 2.4.12.0 or later (will be released soon)
• Added the Unlock Door mode to Exit Request terminals from Location 1 to Location 4 for EAH-8.
• Optimized the application performance.
• Optimized storage space utilization in Access for improved performance and efficiency.

Bugfixes

• Fixed an issue where Access could freeze when using Google Chrome.
• Fixed an issue where the Open API experienced latency and displayed incorrect device status.
• Fixed an issue where the Access application failed to restart after an update.
• Fixed an issue where some Access Control Hubs did not exit lockdown when it was disabled via the Emergency terminal.
• Fixed an issue where Intercom Viewers in an isolated VLAN connected to UNVR SFP+ could not display live streams.
• Fixed an NFC credential data loss issue that caused all NFC cards to become invalid.
• Fixed a server error that occurred when adding visitors.
• Fixed an issue where some temporary files were not automatically deleted as expected.
• Fixed an issue where the Intercom Viewer 1.4.48 update failed on ENVR.
• Fixed an issue preventing visitor access to elevators when adding a visitor pass in the Identity Endpoint mobile app.
• Fixed an incorrect Touch Pass count on the Dashboard.
• [Identity Enterprise] Fixed an issue preventing NFC cards from being added to visitors.
• [Identity Enterprise] Fixed a rare issue where access policies could not be edited.
• [Identity Enterprise] Fixed an issue where visitors created through the Access OpenAPI were automatically deleted.
• [Identity Enterprise] Fixed an issue where NFC cards assigned to cross-site visitors could not be reassigned to users.

UniFi Access Application 4.0.31 includes the following bugfixes.

Bugfixes

• Fixed an issue where the Touch Pass feature was not displayed after a console reset.
• Fixed an issue where support files sometimes failed to download.
• Fixed event handling inefficiencies that could cause increased load on the UniFi Console.
• Fixed an issue where incorrect video streams appeared in the Intercom Viewer.
• Fixed an issue where UA Cards registered in Access 3.3 or earlier versions could not unlock doors after being re-registered in Access 3.4 or later versions.
• Fixed an issue where Intercom Viewer 1.4.48 could not be updated to a higher version.
• Fixed an issue where elevator floors 17 and 18 were missing from the assigned locations in Settings > Access Policy.
• [Identity Enterprise] Fixed an issue where remote unlock notifications were sent incorrectly.

UniFi Access Application 4.0.21 includes the following improvements and bugfixes.

Improvements

• Alarm Manager now provides finer control over unlock event triggers, letting you define specific users and unlock methods per alarm.
• New interface for Access Control Hub's terminal manager page.
• New interface for filters in the Devices page.
• Supports TLS for third-party SIP. Requirements:
• UA G3 Intercom 1.9.16.0 or later
• UA Intercom 1.9.15.0 or later
• UA G3 Pro 1.12.16.0 or later
• UA G2 Pro 1.12.15.0 or later
• Optimized internal storage usage in the Access system.
• Improved performance and stability under memory limits.
• Added system logs for pausing and resuming access policies.
• Touch Pass is now available in Taiwan.
• New language support: Arabic, Catalan, Chinese (Simplified), Czech, Danish, Greek, Norwegian, Portuguese (Portugal), Swedish, Turkish.

Bugfixes

• Fixed an issue where Access devices connected to an ENVR SFP+ port on the same VLAN could not be discovered.
• Fixed an issue where schedules applied by policies could sometimes be lost.
• Fixed an issue where NFC cards were sometimes incorrectly assigned to certain users. 
• Fixed a console overload issue that occurred when multiple Intercom Viewers were connected.
• Fixed an issue where NFC cards imported from CSV in lowercase sometimes failed to unlock doors.
• Fixed an issue where Intercom Viewer names were not correctly displayed in System Log.

UniFi Access Application 3.4.31 includes the following bugfixes.

Bugfixes

• Fixed an issue where updating to Access 3.4.23 could cause increased memory usage on the UniFi Console.

UniFi Access Application 3.4.30 includes the following bugfixes.

Bugfixes

• Fixed an issue where unlocking doors with an NFC card sometimes failed after updating from Access 3.3 to 3.4.23.

UniFi Access Application 3.4.23 includes the following improvements and bugfixes.

Improvements

• Supports Alarm Manager. Requires UniFi OS 4.3.6 or later.
• UA Cards can be used across multiple sites for door access and can be easily registered via the UniFi Access mobile app. Requirements:
• Access Control Hubs
• UA Hub Door 4.10.5.0 or later
• UA Hub Elevator 4.10.5.0 or later
• EAH-8 5.7.17.0 or later
• UA Hub Gate 2.3.15.0 or later
• UA Hub Door Mini 1.2.7.0 or later
• UA Ultra 1.7.4.0 or later
• Access Readers
• UA Pro 2.14.21 or later
• UA G2 Pro 1.10.32 or later
• UA G3 Pro 1.10.30 or later
• UA Intercom 1.7.28 or later
• UA G3 Intercom 1.7.29 or later
• UA Lite 3.15.4.0 or later
• UA G2 3.15.4.0 or later
• UA G3 3.15.4.0 or later
• UA G3 Flex 1.4.3.0 or later
• Access iOS & Android mobile app 2.8.2 or later
• Supports the Kiosk Mode, enabling visitor self-service check-in and badge printing.
• Compatible printer models: Brother QL-820NWBc and Brother QL-820NWB
• Software versions
• Access mobile app (iPhone | iPad | Android phone) 2.11.0 or later
• iPad is used for configuring the Kiosk Mode.
• iOS and Android are used for approving visitors' check-in requests.
• Supports Access open APIs after upgrading to Identity Enterprise or Identity Hub.
• Supports setting a hub's siren/chime ring duration to 5 and 10 seconds.
• Improved video playback experience in System Log.  
• Supports traditional Chinese.
• [Identity Enterprise] Support managing NFC cards in the Access application.
• [Identity Enterprise] Support call groups in the Designer Interface.

Bugfixes

• Fixed an issue where directories added to Intercoms were not sorted alphabetically in the Interface Designer.
• Fixed an issue that prevented Intercom changes in Interface Designer from being saved after adopting a new UA Hub Gate.
• Fixed an issue where Intercoms and Reader Pros disappeared from the Protect device list.
• Fixed a delay in phone call responses when a phone number was added as a receiver and a doorbell was triggered from Reader Pro.
• Fixed an issue where a user authorized for only one elevator floor was able to unlock another floor.
• Fixed an issue where license plates could not be added after restoring the Access application from a backup.
• Fixed an issue where deactivating a high-load user could help restore system stability.
• Fixed memory leaks that occurred when managing a large number of users.
• Fixed an issue where the available Touch Pass quantity was not updated immediately after manual purchases.
• Fixed an issue where temporary files generated by Access were automatically cleared unexpectedly.
• [Access API] Fixed an issue where the holiday schedule could not be cleared or set to empty.

UniFi Access Application 3.3.30 includes the following bugfixes.

Bugfixes

• Fixed an issue where visitor invitation emails could not be sent when a non-QR-supported reader was adopted.
• Fixed an issue preventing the Access application from starting when dependent services were not working properly.

UniFi Access Application 3.3.24 includes the following bugfixes.

Bugfixes

• Fixed an issue where the Access application could not start after updating UNVR from UniFi OS 4.2 to 4.3.

UniFi Access Application 3.3.23 includes the following bugfixes.

Bugfixes

• Fixed issues affecting the Access application on certain UniFi Consoles running UniFi OS 4.2 or later, including UCK-G2-PLUS, UNVR, UDW, UDR, and UDR7:
• The Access application failed to start after restarting either the application or the console.
• New face photos could not be uploaded until the application or the console was restarted.

UniFi Access Application 3.3.22 includes the following improvements and bugfixes.

Improvements

Important: To use the new features, please update all your Access device firmware and the Identity Endpoint mobile app (iOS and Android) to the latest versions.

• Supports 2-step authentication for UA Hub Elevator and UA Hub Gate.
• Supports third-party SIP servers. Learn more
• Allows admins and users to create visitors using their Identity Endpoint.
• Supports inviting visitors by sending SMS.
• Admins can now disable the ability to initiate live view from both Identity Endpoint and Intercom Viewer.
• Supports enabling or disabling audio when recording video at Intercom or Reader Pro.
• Go to Protect application (requires 6.0.39 or later) > UniFi Devices > select a reader > Settings > Microphone > Disable When Recording.
• Supports power cycling offline cameras and readers connected to Access Control Hubs to bring them back online.
• UA Hub Door's Door Operator now supports Chime and Siren modes. 
• Supports two unlock buttons in live view for entry and exit when the UA Hub Gate's Gate Operator terminal is set to double driveway.
• Supports two-way communication in live view for Protect cameras with two-way audio capability.
• Separated duration settings for manually initiated live view and doorbell-triggered live view sessions in Settings > General > Doorbell and Live View.
• Supports more features with the API:
• Supports specifying a custom name or ID when triggering remote unlock actions via API.
• Assign license plate numbers to users and visitors
• Upload user profile pictures
• Assign QR codes to visitors
• Import NFC cards in bulk via CSV (including ID and alias)
• Change readers' access methods
• Add webhook event triggers for the following:
• Start and end times of the unlock schedule
• Start and end times of the temporary unlock
• Visitor status changes
• Unlocking a door via Protect's Alarm Manager is now prohibited when Emergency Lockdown is enabled.
• Improved stability and performance during device firmware updates.

Bugfixes

• Fixed an issue where logos configured for an Intercom or Reader Pro in Interface Designer's template did not appear correctly on the actual Intercom or Reader Pro.
• Fixed an issue where yearly recurring holidays had incorrect start dates in certain time zones.
• Fixed a directory sorting issue for Intercoms in Interface Designer.
• Fixed an incorrect expected visit time displayed in the visitor list.
• Fixed an issue where tapping the Resume Doorbell notification in the Access mobile app did not work for Door Attendants without other admin permissions.
• Fixed an issue where Recent Unlocks on the Dashboard did not refresh in a timely manner.
• Fixed an issue where uploaded background images appeared blurry on Reader Pro and Intercom.
• Fixed an issue where Face Unlock stopped working after migrating from one console to another.
• Fixed an issue where Touch Pass could not be assigned in certain cases.

Additional information

Version requirements:

• UA Hub Elevator 4.9.14.0 or later
• UA Hub Gate 2.3.15.0 or later
• UA G3 Intercom 1.8.19.0 or later
• UA Intercom 1.8.19.0 or later
• UA G3 Pro 1.11.19.0 or later
• UA G2 Pro 1.11.20.0 or later
• UA Pro 2.15.9 or later
• Intercom Viewer 1.4.39 or later
• Identity Endpoint iOS 2.2.0 or later
• Identity Endpoint Android 2.2.0 or later

UniFi Access Application 3.2.60 includes the following bugfixes.

Bugfixes

• Fixed an issue where searching by door name or user name in the System Log did not return complete results when a large number of entries were contained.
• Fixed an issue where logos configured for an Intercom or Reader Pro in the Interface Designer’s template sometimes did not appear correctly on the actual Intercom or Reader Pro.
• Fixed an issue where existing NFC cards were not searchable during card assignment in the Access mobile app.
• Fixed an issue where Door Attendants without additional console or application permissions were unable to enable or disable their own notifications in the Access mobile app.
• Fixed an issue where live view was unavailable when the reader and console were on separate VLANs with network isolation applied.
• Fixed an issue where the Identity Enterprise Agent unintentionally triggered an Access application update.

UniFi Access Application 3.2.51 includes the following bugfixes.

Bugfixes

• Fixed an issue where free Touch Passes were not distributed after adopting the G3 Intercom.
• Fixed an issue where Door Attendants configured in the location details page were not properly migrated to Identity, resulting in lost location permissions after upgrading to Access 3.2 and then UOS 4.2.
• Fixed an issue preventing Door Attendants from remotely unlocking doors via live view when the Access Control Hub was paired with a camera.
• Fixed an issue where the Access application restarted unexpectedly.

UniFi Access Application 3.2.42 includes the following improvements and bugfixes.

Improvements

• Supports 2-step reader authentication (Require Two Methods or Require Approver).*
• Facial recognition works from a longer distance when Most Sensitive or Sensitive is selected in Face Unlock settings.*
• Supports Interface Template for Reader Pro and Intercom.
• Supports granting location access to Door Attendants in Admins & Users > Admins > Access > select the admin > Door Attendant. Requirements: 
• UniFi OS: 4.2.9 or later
• UniFi Identity Enterprise Agent: 1.60.1 or later
• Supports triggering the doorbell on an Access Reader when not connected to an Access Control Hub. (Unlock function is unavailable as the Access Reader is not paired with a location.
• Supports configuring the First-Person-In Requirement for the Unlock Schedule of a UA Hub Elevator. 
• Improved memory usage when displaying a large number of devices in the Dashboard and Devices lists.
• Supports searching NFC cards by card ID or alias.
• Supports API for assigning, unassigning, suspending, resuming, and unbinding Touch Pass.
• Supports Touch Pass in Mexico.
• Supports the Notify Admins of Doorbell Ring option in Settings > General > Doorbell and Live View. This feature is disabled by default. 
• When enabled, admins will receive doorbell notifications even if they aren't set as doorbell call receivers.

* Requirements:

• UA G2 Pro 1.10.32 or later
• UA G3 Pro 1.10.30 or later
• UA Intercom 1.7.28 or later
• UA G3 Intercom 1.7.29 or later
• UA Hub 4.9.14.0 or later
• EAH-8 5.7.17.0 or later

Bugfixes

• Fixed an issue where schedule changes took effect one day late due to Daylight Saving Time.
• Fixed incorrect holiday display (one day early) in time zones west of UTC (UTC-12 to UTC-1).
• Fixed an issue where enabling Unlock Schedule and changing DPS status caused the Lock Now button to disappear and incorrect Unlock Until times to show.
• Fixed an issue where device adoption could fail after discovery.
• Fixed an Access API issue causing incorrect DPS status reporting in webhook responses for UA Hub Door Mini, EAH-8, and UA Hub Gate.
• Fixed an issue where Live View failed to connect after a UOS version update if the Protect application was not installed.
• Fixed unresponsive doorbell call buttons when call notifications were received in the Access web application.
• [Identity Enterprise] Fixed an issue where Access devices could appear unadopted after migrating between consoles.
• [Identity Enterprise] Fixed an issue where Face Unlock was mistakenly enabled on some Access Readers.